{"id":66,"date":"2024-03-18T06:54:36","date_gmt":"2024-03-18T06:54:36","guid":{"rendered":"https:\/\/omangps.com\/?page_id=66"},"modified":"2024-03-26T05:55:32","modified_gmt":"2024-03-26T05:55:32","slug":"mohup-recommendations","status":"publish","type":"page","link":"https:\/\/omangps.com\/index.php\/mohup-recommendations\/","title":{"rendered":"Recommendations"},"content":{"rendered":"<div class=\"gtranslate_wrapper\" id=\"gt-wrapper-46919197\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">1. Call Center Recommendations.<\/h3>\n\n\n\n<p>Approve the development of a Proof of Concept Customer Service Model for consideration by the MoHUP.&nbsp; The new model will based on an analysis of the current telephone based support system, and likely need to be phased in slowly to minimize and disruptions.&nbsp; The development of the new Customer Service Model will be an integral part of the proposed <strong>Workforce Optimization Plan (WOP 2024). <\/strong>&nbsp;&nbsp;<\/p>\n\n\n\n<ul>\n<li>Complete a brief&nbsp; review of the existing MoHUP telephone based customer service system to enable developing appropriate strategies and solutions.<br>&nbsp;<\/li>\n\n\n\n<li>Identify which AI and other technologies provide the best specific solutions for improving the current customer service system. A hierarchy listing technologies based on relevance and efficiency for the MoHUP will be developed<br>&nbsp;<\/li>\n\n\n\n<li>Identify a three phase time plan for integrating newer technologies into the customer service system. Integrating too much too quickly without training can be disruptive.<br>&nbsp;<\/li>\n\n\n\n<li>Propose an initiative for a major web-based information portal to complement the existing telephone based customer service system.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">2. Workforce Resizing Recommendations<\/h3>\n\n\n\n<p><strong><strong>Workforce Optimization Plan (WOP 2024)<\/strong><\/strong> be approved for developing a working demonstration model using actual employee data and matching it with a list of priorities to be provided by the MoHUP. AI and SQL tools will analyze a model data base across selected domains. The demonstration analysis will provide a roadmap for:<\/p>\n\n\n\n<ul>\n<li>Modernizing the workforce via proper size transitions, and increasing some skill sectors, while reducing others.<br>&nbsp;<\/li>\n\n\n\n<li>Outlining what skill sets are in short supply or unavailable within the MoHUP.<br>&nbsp;<\/li>\n\n\n\n<li>Suggesting which current MoHUP functions can be outsourced&nbsp; or further automated for efficiency<br>&nbsp;<\/li>\n\n\n\n<li>Expanding the MoHUP\u2019s website to act as a more expanded information portal, and allowing the existing workforce to become more efficient, and to provide more services with fewer people.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Next Steps<\/h2>\n\n\n\n<ul>\n<li>Agreement for our group to represent the Ministry&#8217;s interests with software vendors, and to not engage directly with any software vendors provided by our group.<br>\u00a0<\/li>\n\n\n\n<li>Proceed with demonstrations and software vendor selection on talent matching and workforce optimization tools.<br>&nbsp;<\/li>\n\n\n\n<li>Proceed with demonstrations and software vendor selection on call center load reduction and optimization tools.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>1. Call Center Recommendations. Approve the development of a Proof of Concept Customer Service Model for consideration by the MoHUP.&nbsp; The new model will based on an analysis of the current telephone based support system, and likely need to be phased in slowly to minimize and disruptions.&nbsp; The development of the new Customer Service Model [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/omangps.com\/index.php\/wp-json\/wp\/v2\/pages\/66"}],"collection":[{"href":"https:\/\/omangps.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/omangps.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/omangps.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/omangps.com\/index.php\/wp-json\/wp\/v2\/comments?post=66"}],"version-history":[{"count":21,"href":"https:\/\/omangps.com\/index.php\/wp-json\/wp\/v2\/pages\/66\/revisions"}],"predecessor-version":[{"id":192,"href":"https:\/\/omangps.com\/index.php\/wp-json\/wp\/v2\/pages\/66\/revisions\/192"}],"wp:attachment":[{"href":"https:\/\/omangps.com\/index.php\/wp-json\/wp\/v2\/media?parent=66"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}