{"id":13,"date":"2024-03-18T04:58:11","date_gmt":"2024-03-18T04:58:11","guid":{"rendered":"https:\/\/omangps.com\/?page_id=13"},"modified":"2024-03-19T06:16:52","modified_gmt":"2024-03-19T06:16:52","slug":"call-center","status":"publish","type":"page","link":"https:\/\/omangps.com\/index.php\/call-center\/","title":{"rendered":"Telephone Call Center"},"content":{"rendered":"<div class=\"gtranslate_wrapper\" id=\"gt-wrapper-19878714\"><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--50)\">\n\n\n<ul>\n<li><strong>Ministry of Housing and Urban Planning (MoHUP)<\/strong> wishes to reduce the number of service agents needed by its Telephone Call Center by using Artificial Intelligence (AI) and other technologies.<br>\u00a0<\/li>\n\n\n\n<li><strong>Improved Information Access<\/strong> \u2013 Develop Better Information Data Bases, automated resource libraries, etc.so service agents and the public can quickly and easily find answers to questions.<br>&nbsp;<\/li>\n\n\n\n<li><strong>Intelligent Routing<\/strong> \u2013 Develop AI driven intelligent routing systems, including voice recognition, to connect calls to the right department, service agent, or self-help resource library.<br>&nbsp;<\/li>\n\n\n\n<li><strong>Self-Service Solutions<\/strong> \u2013 &nbsp;Develop AI powered self service solutions including FAQ\u2019s (Frequently Asked Questions) to allow public callers and service agents to find answers quickly with little or no human assistance.<br>&nbsp;<\/li>\n\n\n\n<li><strong>Web-Based Customer Service<\/strong> &#8211;&nbsp; Develop a comprehensive easy to navigate MoHUP Website with easy User Interface that provides answers to common questions, down-loadable application forms, e-Filing, and other services traditionally handled by an agent.<br>&nbsp;<\/li>\n\n\n\n<li><strong>Chatbots for Text Based Customer Service<\/strong> \u2013 &nbsp;Develop AI powered chatbots to &nbsp;handle basic customer inquiries, to instantly answer common questions, and which are available 24\/7 thereby improving customer service availability.<br>&nbsp;<\/li>\n\n\n\n<li><strong>Content Generation<\/strong> \u2013 Introduce Generative AI to analyze customer conversations extracting relevant details to help build an expanding database of answers to questions for use by chatbots or as content on a comprehensive MoHUP website<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-base-color has-contrast-background-color has-text-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-base-color has-text-color has-heading-font-family has-x-large-font-size\" style=\"line-height:1.2\"> <em>\u201c<em>The best call centers have the best AI automation.<\/em>\u201d<\/em> <\/p>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--10)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/dbinfosoft.com\/wp-content\/uploads\/2024\/03\/AIdocs2.jpg\" alt=\"\" class=\"wp-image-38\" style=\"width:620px;height:auto\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-layout-2 wp-block-group-is-layout-flex\">\n<p class=\"has-text-align-center\" style=\"margin-top:var(--wp--preset--spacing--10);margin-bottom:0\">OmanGPS.com<\/p>\n\n\n\n<p class=\"has-text-align-center has-contrast-3-color has-text-color has-small-font-size\" style=\"font-style:normal;font-weight:300\">CEO, Dr. S.Dastgheyb<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u201cThe best call centers have the best AI automation.\u201d OmanGPS.com CEO, Dr. S.Dastgheyb<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/omangps.com\/index.php\/wp-json\/wp\/v2\/pages\/13"}],"collection":[{"href":"https:\/\/omangps.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/omangps.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/omangps.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/omangps.com\/index.php\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":9,"href":"https:\/\/omangps.com\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":140,"href":"https:\/\/omangps.com\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions\/140"}],"wp:attachment":[{"href":"https:\/\/omangps.com\/index.php\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}